Yes, you can serve a Formal Notice of Concern on the other party and the fact you are using an ARS the other party should hopefully this time take your complaint seriously and resolve the issues at hand as the complaint will now be structured and focussed.

Yes, once served with the Formal Notice of Concern normally the Care Home / Nursing Home management will enter into discussions with you about your concerns and you should be able to discuss renegotiating terms of your parents care and also related costs.

Yes, you have the right to serve them with a Formal Notice of Concern, in most cases this will encourage them to take action in relation to your concerns which may not previously have been the case.

If a Formal Notice of Concern is filed on HM Prison authorities they will normally take the complaint seriously and this should reduce risk for the individual concerned.

As a parent / legal guardian of a child under 18 years old you are able to make a complaint on behalf of your child, you will need to provide the name of the child, details of the institute, and the identification number issued to your child by the institute.

You can use the ARS and the Formal Notice of Concern service for any dispute or complaint, however compensation requests are normally vigorously contested and can be very time consuming. The ARS and Formal Notice of Concern service is mainly focussed on assisting to resolve current complaints or disputes quickly and efficiently without monetary compensation as the objective.

There are clear rules and time deadlines about legal cases and you would have to enquire about this with a fully qualified solicitor or lawyer. You would have to also consider the cost and time implications which may impact on your decision.

We charge you for drafting the Formal Notice of Concern document at a fixed price. If you require further support we do offer a service where we can provide you with additional online / telephone / video link support at our discretion, subject to date and time availability, on an hourly basis at an agreed fixed hourly fee which you can purchase online, this helps you control your budget and receive support if and when required.

Yes, we draft the Formal Notice of Concern for you, and then you thereafter communicate with the other party directly and can manage the process independently through until resolution of the complaint or dispute, this significantly keeps your costs low.

There are many ways to resolve issues or complaints, however using the Alternative Resolution Service and the Formal Notice of Concern helps structure your complaint, this often helps all parties to informally and amicably work out a

solution together, and this can also happen quickly. Formal legal action on the other hand can sometimes hinder or prevent easy and quick communication, and can often drag on for months or years without any guarantee of resolving the issue or problem at hand and can be very expensive.

In most cases if you use an Alternative Resolution Service the majority of authorities and agencies will regard this as a positive conciliatory approach rather than official legal action, this should lead to the other party taking the initiative in partnership with you to resolve the issues at hand quickly, however does not guarantee a positive outcome. Some authorities and agencies are more proactive and efficient than others.

The most secure way to serve the Formal Notice of Concern is by ‘Registered Post’, also called ‘Special Delivery’ at the Post Office. This means the other party will have signed to say they have received it on delivery, and you will have a copy of the receipt to prove that you have sent it securely. Please be aware that ‘Signed For” otherwise known as ‘Recorded Delivery’ is not as secure. We would not advise sending the Formal Notice of Concern by regular post as you will have no proof of delivery.

On receiving the draft Formal Notice of Concern, you will need to check it, you will then need to sign and date it, and can then serve it on the respondent (party concerned) to try and resolve your concern or complaint.

Our goal at Social Justice International is to draft and send you the Formal Notice of Concern within 7 working days of receiving your completed information and request form, as well as full payment if you choose our Premium Service, or within 12 working days if you choose the Standard Service, if we require further information you will need to provide this to us quickly to avoid any delay in processing

As part of our Alternative Resolution Service (ARS), we offer to draft a document called a ‘Formal Notice of Concern’ for you using expert input, which is a document outlining your issues, concern or complaints based on information you provide us with. A Formal Notice of Concern attempts to provide a clear focus towards a consensual and amicable agreement or resolution.